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An empirical study of the relationships within the categories of the EFQM model
(Taylor & Francis, 2012)
The relationships within the categories of the EFQM self-assessment model are analysed in this article, based on 242 independent assessments carried out in the European region with the highest density ...
Impact of quality improvement tools on the performance of firms using different quality management systems
(Universidad Nacional de Colombia, 2011)
Este estudio compara el impacto de las herramientas para la
gestión de la calidad en el desempeño de organizaciones que utilizan el
estándar ISO 9001:2000 como referencia para implantar un sistema ...