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CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(Elsevier Ltd, 2019-12)
The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model.
The authors have borrowed a set of items arranged in eight ...
From sense-making to perceived organizational performance: looking for the best way
(Emerald Publishing Limited, 2019-03-04)
Purpose – Mission statements are a frequent strategic tool, yet little is known about their effects on economic performance. The main objectives of this study are to model and to assess the relationships ...
From knowledge management to organizational performance: modelling the mediating role of innovation and intellectual capital in higher education
(Emerald Publishing Limited, 2019-02-11)
Purpose The purpose of this paper is to empirically investigate the effects of knowledge management (KM) enablers on KM processes in research universities and testing the direct relation between KM ...
Still implementing ISO 14000 for the same reasons?
(Universitat de Montenegro, 2019)
Purpose - The purpose of this paper is to (1) identify and classify the main motives that underpin the theoretical and empirical studies of ISO 14000, and (2) to analyze the evolution of these motives ...