‘I get my income from sharing.’ Modelling satisfaction of peer service providers on capital and labour sharing economy platforms
Fecha de publicación
2022-06ISSN
1839-5260
Resumen
Peer (service) providers (PPs) are the frontline actors on sharing economy platforms (SEPs), and to date have received very limited attention in academic literature. These actors enter in economic exchanges with other stakeholders in the platform ecosystem by giving access to their underutilized assets – both tangible (vehicles, accommodation, clothes, etc.) and intangible (skills, time, etc.). Monetary compensation is the immediate and obvious benefit that these actors obtain. However, it has been shown that extrinsic benefits might not be sufficient to outweigh the evident costs associated with platform governance and spot-based transactions. This research is one of the first attempts to explore the satisfaction and loyalty of PPs, comparing capital and labour sharing platforms. We build on the social exchange theory and cost–benefit approach, developing the PP satisfaction model. Using structural equation modelling we analyse data from 205 PPs. We find that satisfaction with the platform and with the role of PP are related to loyalty. Sensitivity to the peer-to-peer business model is developed as a result of experiences and also impacts on loyalty.
Tipo de documento
Artículo
Versión del documento
Versión aceptada
Lengua
Inglés
Materias (CDU)
65 - Gestión y organización. Administración y dirección de empresas. Publicidad. Relaciones públicas. Medios de comunicación de masas
Palabras clave
Páginas
25
Publicado por
Elsevier
Colección
51
Publicado en
Journal of Hospitality and Tourism Management
Citación recomendada
Akhmedova, Anna; Mas-Machuca, Marta & Marimon, Frederic. ‘I get my income from sharing.’Modelling satisfaction of peer service providers on capital and labour sharing economy platforms. Journal of Hospitality and Tourism Management, 2022, 51, 452-461. Disponible en <https://www.sciencedirect.com/science/article/abs/pii/S1447677022000882?via%3Dihub>. Fecha de acceso: 04 mar. 2026. DOI: 10.1016/j.jhtm.2022.05.002
Nota
This article was written as part of a research project titled ‘Improvement of quality in collaborative consumption companies: Model, scale and loyalty (CC-QUAL)’ (ref: RTI2018-096279-B-I00) financed by the Ministry of Science, Innovation and Universities of Spain within the aid programme for R&D “Retos Investigación” projects.
Aquest document correspon a la versió de l'autor acceptada (post-print / Author Accepted Manuscript) per la revista Journal of Hospitality and Tourism Management.
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Derechos
© 2022. Aquesta versió manuscrita està disponible sota la llicència CC-BY-NC-ND 4.0 https://creativecommons.org/licenses/by-nc-nd/4.0/ i s'ha dipositat un cop expirat el període d'embargament de 24 mesos.
Excepto si se señala otra cosa, la licencia del ítem se describe como https://creativecommons.org/licenses/by-nc-nd/4.0/


