Levering up performance through quality and knowledge creation
Data de publicació
2020ISSN
1800-6450
Resum
The objective of this research is to explore the relationships between values, values’ fit, and quality management with organizational performance, and to investigate the mediating role of knowledge management creation between these three antecedents of organizational performance. Aiming this purpose, amixed-methodology approachwas conducted. First step was performing quantitative research through a questionnaire on two different samples (one for the exploratory factor analysis and another for the research model). The second step consisted on qualitative research based on semi-structured interviews. The posited hypotheses are tested statistically through Structural Equation Modelling technique. The results show that quality management and knowledge creation have significant and positive impact on organizational performance. This research makes an original contribution to the existing literature by proposing new scales of the constructs that are analysed. Results: Suggest ground-breaking and unexpected ideas regarding values, values’ congruence and the role of knowledge management with organizational performance. This study also has practical implications for managers. The objective of this research is to explore the relationships between values, values’ fit, and quality management with organizational performance, and to investigate the mediating role of knowledge management creation between these three antecedents of organizational performance. Aiming this purpose, amixed-methodology approachwas conducted. First step was performing quantitative research through a questionnaire on two different samples (one for the exploratory factor analysis and another for the research model). The second step consisted on qualitative research based on semi-structured interviews. The posited hypotheses are tested statistically through Structural Equation Modelling technique. The results show that quality management and knowledge creation have significant and positive impact on organizational performance. This research makes an original contribution to the existing literature by proposing new scales of the constructs that are analysed. Results: Suggest ground-breaking and unexpected ideas regarding values, values’ congruence and the role of knowledge management with organizational performance. This study also has practical implications for managers.
Tipus de document
Article
Versió del document
Versió acceptada
Llengua
English
Matèries (CDU)
37 - Educació. Ensenyament. Formació. Temps lliure
Paraules clau
Empreses -- Direcció i administració
Valors (Filosofia)
Personal -- Avaluació
Dirección de empresas
Valores (Filosofía)
Personal -- Evaluación
Business management
Values -- Philosophy
Staff evaluation
Pàgines
22
Publicat per
Center for Quality
Col·lecció
14; 2
Publicat a
International Journal for Quality Research
Citació
Mas-Machuca, Marta; Marimon, Frederic; Malbašić, Ivan [et al.]. Levering up performance through quality and knowledge creation. International Journal for Quality Research, 2020, 14(2), p. 601-622. Disponible en: <http://ijqr.net/journal/v14-n2/17.pdf>. Fecha de acceso: 7 jun. 2020. DOI: 10.24874/IJQR14.02-17.
Aquest element apareix en la col·lecció o col·leccions següent(s)
Drets
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