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Is research mediating the relationship between teaching experience and student satisfaction?
(Taylor & Francis, 2016-07-05)
Universities must ensure that academic staff are qualified and competent for performing their job. Teaching and research are two key activities in which lecturers should excel. While some authors suggest ...
¿Cuál es el desempeño de las universidades socialmente responsables? El caso de las universidades españolas
(Tecnológico de Costa Rica, 2021-08-06)
La Responsabilidad Social Universitaria (RSU) es una estrategia de dirección de la universidad que proponen tanto organismos internacionales, por ejemplo, la Organización de las Naciones Unidas (ONU) y ...
Fulfilment of expectations on students’ perceived quality in the Catalan higher education system
(Taylor & Francis Group, 2020)
This study provides an innovative approach to the analysis of the antecedents of satisfaction. A discussion about different types of expectations and their configurations is presented, providing a new ...
UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Taylor & Francis, 2017-03-20)
The aim of this study is twofold. First, we validate a scale to assess the quality of the university experienced by students (UnivQual). Three main dimensions are envisioned: (i) “curriculum”, which ...