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Fulfilment of expectations on students’ perceived quality in the Catalan higher education system
(Taylor & Francis Group, 2020)
This study provides an innovative approach to the analysis of the antecedents of satisfaction. A discussion about different types of expectations and their configurations is presented, providing a new ...
UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Taylor & Francis, 2017-03-20)
The aim of this study is twofold. First, we validate a scale to assess the quality of the university experienced by students (UnivQual). Three main dimensions are envisioned: (i) “curriculum”, which ...
To recommend or to regret the choice? Factors explaining student loyalty: evidence from the catalan university system
(Tecnológico de Costa Rica, 2020-04-03)
This study analyses the determinants of students’ loyalty and seeks to characterise the profile of recent university graduates. The empirical application considers the region of Catalonia, in Spain. ...
Is research mediating the relationship between teaching experience and student satisfaction?
(Taylor & Francis, 2016-07-05)
Universities must ensure that academic staff are qualified and competent for performing their job. Teaching and research are two key activities in which lecturers should excel. While some authors suggest ...