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CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(Elsevier Ltd, 2019-12)
The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model.
The authors have borrowed a set of items arranged in eight ...
UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Taylor & Francis, 2017-03-20)
The aim of this study is twofold. First, we validate a scale to assess the quality of the university experienced by students (UnivQual). Three main dimensions are envisioned: (i) “curriculum”, which ...