Now showing items 1-10 of 10
Still implementing ISO 14000 for the same reasons?
(International Journal for Quality Research, 2019)
Purpose - The purpose of this paper is to (1) identify and classify the main motives that underpin the theoretical and empirical studies of ISO 14000, and (2) to analyze the evolution of these motives ...
Mission climate measurement: a new validated scale
(European Accounting and Management Review (EAMR), 2018-11)
Despite the level of interest surrounding mission statements and their internalization in organizations, there is a lack of a valid construct to measure the sense of mission in organizational climate ...
CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(International Journal of Information Management, 2019-12)
The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model. The authors have borrowed a set of items arranged in eight ...
Is research mediating the relationship between teaching experience and student satisfaction?
(Studies in Higher Education, 2016-07-05)
This is an Accepted Manuscript of an article published by Taylor & Francis in Studies in Higher Education on 05/07/2016, available online: http://www.tandfonline.com/doi/full/10.1080/03075079.2016.1201808
Fulfilment of expectations on students’ perceived quality in the Catalan higher education system
(Total Quality Management & Business Excellence, 2020)
This study provides an innovative approach to the analysis of the antecedents of satisfaction. A discussion about different types of expectations and their configurations is presented, providing a new ...
Behavioral profiles of consumers of online travel agencies
(International Journal for Quality Research, 2018)
The aim of the article is threefold: analyzing (1) the antecedents of satisfaction of online travel agencies (OTAs)' customers, and the mediating role of loyalty, and word of mouth; (2) the different ...
From sense-making to perceived organizational performance: looking for the best way
(Journal of Management Development, 2019-03-04)
This is an author-created, un-copyedited version of an article accepted for publication in Journal of Management Development.
UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Total Quality Management and Business Excellence, 2017-03-20)
This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management and Business Excellence on 20/03/2017, available online: http://www.tandfonline.com/doi/full/10.1 ...
Quality management: a compulsory requirement to achieve effectiveness
(Total Quality Management & Business Excellence, 2018-11-27)
This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management & Business Excellence on 27/11/2018, available online: http://www.tandfonline.com/doi/full/10.108 ...
Through the decreased values gap to increased organizational effectiveness: the mediating role of organizational commitment
(Journal of Human Values, 2018-05)
The purpose of this paper is to clarify whether congruence between espoused and attributed organizational values (CEAOV) in contemporary business circumstances is a necessity or just "nice to have". ...