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Is research mediating the relationship between teaching experience and student satisfaction?
(Studies in Higher Education, 2016-07-05)
This is an Accepted Manuscript of an article published by Taylor & Francis in Studies in Higher Education on 05/07/2016, available online: http://www.tandfonline.com/doi/full/10.1080/03075079.2016.1201808
Fulfilment of expectations on students’ perceived quality in the Catalan higher education system
(Total Quality Management & Business Excellence, 2020)
This study provides an innovative approach to the analysis of the antecedents of satisfaction. A discussion about different types of expectations and their configurations is presented, providing a new ...
UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Total Quality Management and Business Excellence, 2017-03-20)
This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management and Business Excellence on 20/03/2017, available online: http://www.tandfonline.com/doi/full/10.1 ...