Search
Now showing items 1-10 of 20
Investigating discrepancies between e-services implementing or not ISO 9001: customers' outlook in the backdrop of e-services in Catalonia (Spain)
(International Journal for Quality research, 2011)
This paper seeks to investigate from customers´ perspective, if the implementation of ISO 9001 with the scope directly related to customers (offices, claims, etc.), spawn any discrepancies on service ...
Quality management systems: one step forward on the paper industry
(International Journal for Quality Research, 2013)
The objective of this article is double: firstly is to show the standards ISO 9001 and ISO 14001 evolution and secondly evolution and situation in the pulp and paper sector during the last years. We ...
The uncertainties of environment’s parameters measurements as tolls of the measurements quality improvement
(International Journal for Quality Research, 2008)
ISO 9001 and ISO 14001 certifications has
grown spectacularly all over the world in recent years,
even though a certain saturation has been detected in some
countries. On the one hand this paper aims ...
Assessing learner satisfaction by simultaneously measuring learner attitude, motivation, loyalty, and service quality in English academies
(Innovations in Education and Teaching International, 2015-09-30)
This is an Accepted Manuscript of an article published by Taylor & Francis in Innovations in Education and Teaching International on 30/09/2015, available online: http://www.tandfonline.com/doi/abs/10 ...
Reasons to adopt ISO 50001 energy management system
(Sustainability, 2017-09-27)
The main aim of this paper is to analyze the relationships between the corporate motivations that lead organizations to establish the ISO 50001 Energy Management System (EnMS) standard, and the difficulties ...
An empirical study of the relationships within the categories of the EFQM model
(Total Quality Management and Business Excellence, 2012)
The relationships within the categories of the EFQM self-assessment model are analysed in this article, based on 242 independent assessments carried out in the European region with the highest density ...
Impacto competitivo de las herramientas para la gestión de la calidad
(Cuadernos de Economía y Dirección de la Empresa, 2009-12)
En este artículo se evalúa el impacto de las herramientas para la gestión de la calidad en la competitividad de las organizaciones, tomándose como referencia dos modelos distintos de gestión de la ...
The impact of ISO 9001 standard and the EFQM model: The view of the assessors
(Total Quality Management and Business Excellence, 2011-02-19)
This is an original manuscript / preprint of an article published by Taylor & Francis in Total Quality Management and Business Excellence on 19/02/2011, available online: http://www.tandfonline.com/do ...
UK and Spanish banks performances before, during and after the financial crisis: consumer behavior and attitudes to personal risk
(Journal of Applied Economics and Business, 2014-12)
This paper analyzes and compares the UK and Spanish banks performances before, during and after the financial crisis with a focus on the trend of ATMs, payment cards and accepted devices, ROA and ROE. ...
Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain
(Total Quality Management & Business Excellence, 2012-01-18)
This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management & Business Excellence on 18/01/2012, available online: http://www.tandfonline.com/doi/abs/10.1080 ...