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Now showing items 1-10 of 10
The contest determinant of delight and disappointment: a case study of online banking
(Taylor & Francis, 2013-05-07)
Purpose: This study considers perceived online service quality and online service recovery as antecedents to online satisfaction for the purposes of investigating which factor has the most significant ...
Diffusion of quality standards in the hospitality sector
(Emerald Publishing Limited, 2013-04-19)
Purpose: The aim of this study is to compare the diffusion of certifications under two quality
management systems (QMSs) in the tourism sector in Spain: (i) the generic ISO 9001
international standard; ...
Estudi empíric sobre els efectes de l’aplicació de la NIC 32 a les cooperatives
(Omnia Science, 2013)
Purpose: The application of IAS 32 in co-operatives has generated an important controversy in recent years. Until now, various works have tried to predict the possible effects of its application. This ...
Quality management systems: one step forward on the paper industry
(Universitat de Montenegro, 2013)
The objective of this article is double: firstly is to show the standards ISO 9001 and ISO 14001 evolution and secondly evolution and situation in the pulp and paper sector during the last years. We ...
Determinants of on-line booking loyalties for airline ticket purchasing
(Elsevier Ltd, 2013-04)
The aim of the present study is to understand the impact of e-quality on costumer’s loyalty in the context of the online airplane ticket purchase. For this purpose, quality is divided in two dimensions: ...
Economic modelling of diagnostic and treatment pathways in National Institute for Health and Care Excellence clinical guidelines: The Modelling Algorithm Pathways in Guidelines (MAPGuide) project
(NIHR Journals Library, 2013-12)
Background: National Institute for Health and Care Excellence (NICE) clinical guidelines (CGs) make recommendations across large, complex care pathways for broad groups of patients. They rely on ...
A closer look at the 'Global Reporting Initiative' sustainability reporting as a tool to implement environmental and social policies: a worldwide sector analysis
(Wiley-Blackwell, 2013-07-11)
This study analyses the worldwide diffusion of the Global Reporting Initiative’s (GRI) Sustainability Report in all economic sectors from 1999-2011. The logistic curve model (s-shaped curve) is used to ...
Marketing en períodos de crisis: la influencia del marketing proactivo en el desempeño empresarial
(Pontificia Universidad Javeriana, 2013)
Este artículo analiza si una respuesta de marketing proactivo puede contribuir
a resistir las crisis económicas. Se prueba una teoría que une el énfasis estratégico
en marketing, la orientación al ...
Relationship between Internationalization and Quality of University Research
(The Bucharest University of Economic Studies, 2013-05)
This paper has twofold aim: (i) profiling the “research groups” at the University of Barcelona (UB) in order to identify the key success factors of the groups that could be labeled as “Excellent”; (ii) ...
Do reductions of standard hours affect employment transitions?: evidence from Chile
(Elsevier, 2013)
This study exploits the reduction of weekly working hours from 48 to 45 announced in Chile in 2001 and implemented in 2005. Our results suggest that non-anticipatory behavior of firms was found on key ...