dc.contributor.author | ALONSO ALMEIDA, MARIA DEL MAR | |
dc.contributor.author | Marimon, Frederic | |
dc.contributor.author | Bernardo, Merce | |
dc.date.accessioned | 2019-07-09T10:48:17Z | |
dc.date.available | 2019-07-09T10:48:17Z | |
dc.date.issued | 2013-04-19 | |
dc.identifier.citation | Alonso-Almeida, María del Mar; Marimon Viadiu, Frederic; Bernardo, Mercè. «Diffusion of quality standards in the hospitality sector». International Journal of Operations and Production Management, 2013, vol. 33, núm. 5, p. 504-527. Disponible en: <https://www.emerald.com/insight/content/doi/10.1108/01443571311322706/full/html>. Fecha de acceso: 09 jul. 2019. https://doi.org/10.1108/01443571311322706 | ca |
dc.identifier.issn | 0144-3577 | ca |
dc.identifier.uri | http://hdl.handle.net/20.500.12328/1147 | |
dc.description.abstract | Purpose: The aim of this study is to compare the diffusion of certifications under two quality
management systems (QMSs) in the tourism sector in Spain: (i) the generic ISO 9001
international standard; and (ii) the Spanish industry-specific ‘Q’ standard.
Methodology: The study pursues this objective by comparing the logistic curves of
dissemination of certifications under the two standards using data obtained from official
sources. This analysis is complemented with qualitative data from several case studies of
Spanish hotels and restaurants.
Findings: The results show that the two standards are at different stages of diffusion. Moreover,
certification under the ‘Q’ standard in Spain is increasing at the expense of the ISO 9001
international standard.
Originality: The main contribution of this study is that it is one of the first to analyse the
dissemination of quality standards in a specific sector. The findings are thus of considerable
importance in extending knowledge of quality management in the tourism sector. | ca |
dc.format.extent | 41 | ca |
dc.language.iso | eng | ca |
dc.publisher | Emerald Publishing Limited | ca |
dc.relation.ispartof | International Journal of Operations and Production Management | ca |
dc.relation.ispartofseries | 33;5 | |
dc.rights | http://creativecommons.org/licenses/by-nc-nd/4.0/ | ca |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject.other | Control de calidad | ca |
dc.subject.other | Control de qualitat | ca |
dc.subject.other | Quality control | ca |
dc.subject.other | Hospitalitat | ca |
dc.subject.other | Hospitality | ca |
dc.subject.other | Hospitalidad | ca |
dc.subject.other | Restauració (Gastronomia) | ca |
dc.subject.other | Food service | ca |
dc.subject.other | Hostelería | ca |
dc.subject.other | ISO 9001 | ca |
dc.subject.other | ISO 14001 | ca |
dc.title | Diffusion of quality standards in the hospitality sector | ca |
dc.type | info:eu-repo/semantics/article | ca |
dc.description.version | info:eu-repo/semantics/acceptedVersion | ca |
dc.embargo.terms | cap | ca |
dc.relation.projectID | info:eu-repo/grantAgreement/ES/2PN/ECO2009-12754-CO2-01 | |
dc.subject.udc | 33 | ca |
dc.identifier.doi | https://doi.org/10.1108/01443571311322706 | ca |