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dc.contributor.authorCristobal-Fransi, Eduard
dc.contributor.authorHernández Soriano, Francisco
dc.contributor.authorMarimon, Frederic
dc.date.accessioned2019-07-03T11:06:33Z
dc.date.available2019-07-03T11:06:33Z
dc.date.issued2017-03
dc.identifier.citationCristóbal Fransi, Eduard; Hernández Soriano, Francisco; Marimon Viadiu, Frederic. «Critical factors in the evaluation of online media: creation and implementation of a measurement scale (e-SQ-Media)». Universal Access in the Information Society, 2017, vol. 16, núm. 1, p. 235-246. Disponible en: <https://link.springer.com/article/10.1007/s10209-016-0454-3?wt_mc=Internal.Event.1.SEM.ArticleAuthorAssignedToIssue>. Fecha de acceso: 03 jul. 2019. https://doi.org/10.1007/s10209-016-0454-3ca
dc.identifier.issn1615-5289ca
dc.identifier.urihttp://hdl.handle.net/20.500.12328/1117
dc.descriptionThis is a post-peer-review, pre-copyedit version of an article published in Universal Access in the Information Society. The final authenticated version is available online at: http://dx.doi.org/10.1007/s10209-016-0454-3ca
dc.description.abstractThis paper seeks to develop and validate a measurement scale of perceived quality in the online media (e-SQ-Media), and to explore the influence of perceived quality on satisfaction and loyalty in the online media.Firstly, an explanation of the main attributes of the concepts examined is provided, with special attention being paid to the multi-dimensional nature of the variables and the relationships between them. This is followed by an examination of the validation processes of the measuring instruments. The validation process of scales suggested that the quality of service in online media is defined by a construct composed of four dimensions: efficiency; system availability; reliability and privacy; and interaction. The model, validated by means of structural equations, provides empirical evidence of the positive link between the quality dimensions proposed in the model and the constructs of satisfaction and loyalty. Most relevant studies regarding quality in online media have focused in the identification of a set of indicators without taking into account aspects relating to perceived quality. The fusion of the two areas of knowledge (online media and e-service quality) may lead to the creation of a scale that takes advantage of the most beneficial features that provide us with the different areas of study with the aim of obtaining as balanced and convergent a model as possible.ca
dc.format.extent22ca
dc.language.isoengca
dc.publisherSpringer Berlin Heidelbergca
dc.relation.ispartofUniversal Access in the Information Societyca
dc.relation.ispartofseries16;1
dc.rightshttp://creativecommons.org/licenses/by-nc-nd/4.0/ca
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subject.otherWeb 2.0ca
dc.subject.otherPremsa electrònicaca
dc.subject.otherOnline journalismca
dc.subject.otherPeriodismo digitalca
dc.subject.otherConsumidors--Satisfaccióca
dc.subject.otherConsumer satisfactionca
dc.subject.otherSatisfacción del clienteca
dc.subject.otherFidelitat a una marcaca
dc.subject.otherCustomer loyaltyca
dc.subject.otherFidelización del clienteca
dc.titleCritical factors in the evaluation of online media: creation and implementation of a measurement scale (e-SQ-Media)ca
dc.typeinfo:eu-repo/semantics/articleca
dc.description.versioninfo:eu-repo/semantics/acceptedVersionca
dc.embargo.terms12 mesosca
dc.subject.udc33ca
dc.identifier.doihttps://doi.org/10.1007/s10209-016-0454-3ca


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