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The impact of ISO 9001 standard and the EFQM model: The view of the assessors
(Taylor & Francis, 2011-02-19)
The aim of this article is to evaluate the impact of both the ISO 9000 standard and the EFQM self-evaluation model, the total quality management model most employed in Europe. In order to directly compare ...
Service quality assessment of public transport and the implication role of demographic characteristics
(Springer Berlin Heidelberg, 2015-12)
This paper first proposes scales to evaluate customers’ perceived service quality in public transport then identify the demographic characteristics factors that may influence customer perceived service ...
A bibliometric overview of university-business collaboration between 1980 and 2016
(Instituto Politécnico Nacional (México), 2018)
Bibliometrics is a research field that analyses bibliographic material from a quantitative point of view. Aiming at providing a comprehensive overview, this study scrutinises the academic literature in ...
City characteristics that attract Airbnb travellers: evidence from Europe
(University of Kragujevac, Faculty of Engineering, Center for Quality, 2020)
This paper investigates the reviews posted by Airbnb customers in order to assess the customer satisfaction, and to understand the criteria of Airbnb customers in short-term accommodation rentals. The ...
Profesionales de la economía de la salud: quiénes somos y dónde trabajamos
(Universidad Nacional de Educación a Distancia (UNED), 2016)
El objetivo principal de este estudio es describir las características de los profesionales que trabajan en el campo de la economía y gestión de la salud en España. Este trabajo presenta los datos de ...
Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
(Elsevier Ltd, 2012-11)
We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ...
A systematic literature review. Relationships between the sharing economy, sustainability and sustainable development goals
(MDPI, 2020)
The sharing economy is an umbrella term for different business models that seem to have a positive impact on sustainability. To achieve sustainable development, the UN has created 17 Sustainable Development ...
The relationship between environmental management systems and organizational innovations
(Wiley, 2012-03-29)
This study provides empirical evidence of the nature of the relationship between environmental management systems and organisational innovations. Utilising a sample of Spanish manufacturing firms, the ...
Study protocol of cost-effectiveness and cost-utility of a biopsychosocial multidisciplinary intervention in the evolution of non-specific sub-acute low back pain in the working population: cluster randomised trial
(BMC, 2011-08-22)
Background
Low back pain (LBP), with high incidence and prevalence rate, is one of the most common reasons to consult the health system and is responsible for a significant amount of sick leave, leading ...
Economic evaluation of three populational screening strategies for cervical cancer in the county of Valles Occidental: CRICERVA clinical trial
(BMC, 2011-10-19)
Background: A high percentage of cervical cancer cases have not undergone cytological tests within 10 years
prior to diagnosis. Different population interventions could improve coverage in the public ...