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Fulfilment of expectations on students’ perceived quality in the Catalan higher education system
(Taylor & Francis Group, 2020)
This study provides an innovative approach to the analysis of the antecedents of satisfaction. A discussion about different types of expectations and their configurations is presented, providing a new ...
UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Taylor & Francis, 2017-03-20)
The aim of this study is twofold. First, we validate a scale to assess the quality of the university experienced by students (UnivQual). Three main dimensions are envisioned: (i) “curriculum”, which ...