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OSS-Qual: holistic scale to assess customer quality perception when buying secondhand products in online platforms
(MDPI, 2020)
Online secondhand markets have been growing substantially over the last decade and are expected to grow further. In order to effectively promote the growth of online secondhand markets, this paper designs ...
To recommend or to regret the choice? Factors explaining student loyalty: evidence from the catalan university system
(Tecnológico de Costa Rica, 2020-04-03)
This study analyses the determinants of students’ loyalty and seeks to characterise the profile of recent university graduates. The empirical application considers the region of Catalonia, in Spain. ...