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The future of standardised quality management in tourism: evidence from the Spanish tourist sector
(Taylor & Francis, 2010-09-28)
Quality management is gaining more importance in the tourist sector, in particular, by implementing standardized Quality Management Systems (QMS). A forerunner is the Spanish case, in which specific ...
Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL
(Sage Publications Ltd., 2010)
Purpose: The purpose of this paper is twofold: (i) to assess the applicability of the four dimensions of online service quality as proposed in the E-S-QUAL scale to the setting of an online supermarket; ...
Profile and performance of the university research groups
(Inderscience Publishers, 2010)
This paper profiles the 'research groups' at the University of Barcelona in order to identify the key success factors of the best groups. A factor analysis was carried out to determine the groups' ...
The management of agrarian cooperatives: cooperatives’ typologies in the olive oil sector in Spain
(The Bucharest University of Economic Studies, 2010-10)
Cooperatives are the basis of the social economy in many agricultural sectors. The present research work investigates the management situation of the olive oil cooperatives in Spain. The study identifies ...
The spanish e-retailing customers segmentation
(The Bucharest University of Economic Studies, 2010-12)
This article analyses different factors that influence the purchasing behaviour of online supermarket customers. These factors are related to both the appearance of the website as well as the processes ...