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Determinants of on-line booking loyalties for airline ticket purchasing
(Tourism Management, 2013-04)
The aim of the present study is to understand the impact of e-quality on costumer’s loyalty in the context of the online airplane ticket purchase. For this purpose, quality is divided in two dimensions: ...
CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(International Journal of Information Management, 2019-12)
The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model.
The authors have borrowed a set of items arranged in eight ...
The relationship between environmental management systems and organizational innovations
(Human Factors and Ergonomics in Manufacturing & Service Industries, 2012-03-29)
This is the pre-peer reviewed version of the following article: Llach, J. , Castro, R. d., Bikfalvi, A. and Marimon, F. (2012), The relationship between environmental management systems and organizational ...
Difusión de las memorias de sostenibilidad en Latinoamérica: análisis territorial y sectorial
(Estudios Gerenciales, 2015-03-19)
En el presente artículo se plantean tres objetivos. En primer lugar, identificar cómo ha sido la difusión geográfica
y sectorial en Latinoamérica de los informes de sostenibilidad del tipo Global ...
UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Total Quality Management and Business Excellence, 2017-03-20)
This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management and Business Excellence on 20/03/2017, available online: http://www.tandfonline.com/doi/full/10.1 ...
Social Accountability 8000 standard certification: analysis of worldwide diffusion
(Journal of cleaner production, 2015-04-15)
This study analyzes the worldwide diffusion of the Social Accountability 8000 standard certification in sixty-five countries and sixty-six activity sectors from 1999 to 2011. The logistic curve model ...
A closer look at the 'Global Reporting Initiative' sustainability reporting as a tool to implement environmental and social policies: a worldwide sector analysis
(Corporate Social Responsibility and Environmental Management, 2013-07-11)
This study analyses the worldwide diffusion of the Global Reporting Initiative’s (GRI) Sustainability Report in all economic sectors from 1999-2011. The logistic curve model (s-shaped curve) is used to ...
To recommend or to regret the choice? Factors explaining student loyalty: evidence from the catalan university system
(Tec Empresarial, 2020-04-03)
This study analyses the determinants of students’ loyalty and seeks to characterise the profile of recent university graduates. The empirical application considers the region of Catalonia, in Spain. ...