Now showing items 1-10 of 10
Determinants of on-line booking loyalties for airline ticket purchasing
(Tourism Management, 2013-04)
The aim of the present study is to understand the impact of e-quality on costumer’s loyalty in the context of the online airplane ticket purchase. For this purpose, quality is divided in two dimensions: ...
CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(International Journal of Information Management, 2019-12)
The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model. The authors have borrowed a set of items arranged in eight ...
Diffusion of sustainability reporting in universities: current situation and future perspectives
(Journal of cleaner production, 2015-11-01)
Universities play a key role in the development of society, and their involvement in sustainable development will be crucial in changing current practices in society towards sustainable development. ...
Difusión de las memorias de sostenibilidad en Latinoamérica: análisis territorial y sectorial
(Estudios Gerenciales, 2015-03-19)
En el presente artículo se plantean tres objetivos. En primer lugar, identificar cómo ha sido la difusión geográfica y sectorial en Latinoamérica de los informes de sostenibilidad del tipo Global ...
Diffusion of quality standards in the hospitality sector
(International Journal of Operations and Production Management, 2013-04-19)
Purpose: The aim of this study is to compare the diffusion of certifications under two quality management systems (QMSs) in the tourism sector in Spain: (i) the generic ISO 9001 international standard; ...
Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
(Information and Management, 2012-11)
We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ...
Social Accountability 8000 standard certification: analysis of worldwide diffusion
(Journal of cleaner production, 2015-04-15)
This study analyzes the worldwide diffusion of the Social Accountability 8000 standard certification in sixty-five countries and sixty-six activity sectors from 1999 to 2011. The logistic curve model ...
The worldwide diffusion of the global reporting initiative: what is the point?
(Journal of cleaner production, 2012-09)
This study analyzes the worldwide diffusion of the Global Reporting Initiative (GRI) from the viewpoint of both a macro- and a microanalysis using data from the first decade of this century. For the ...
The future of standardised quality management in tourism: evidence from the Spanish tourist sector
(Service Industries Journal, 2010-09-28)
This is an original manuscript / preprint of an article published by Taylor & Francis in Service Industries Journal on 28/09/2010, available online: http://www.tandfonline.com/doi/abs/10.1080/02642060802712822
A closer look at the 'Global Reporting Initiative' sustainability reporting as a tool to implement environmental and social policies: a worldwide sector analysis
(Corporate Social Responsibility and Environmental Management, 2013-07-11)
This study analyses the worldwide diffusion of the Global Reporting Initiative’s (GRI) Sustainability Report in all economic sectors from 1999-2011. The logistic curve model (s-shaped curve) is used to ...