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Levering up performance through quality and knowledge creation
(Center for Quality, 2020)
The objective of this research is to explore the relationships between values, values’ fit, and quality management with organizational performance, and to investigate the mediating role of knowledge ...
Fulfilment of expectations on students’ perceived quality in the Catalan higher education system
(Taylor & Francis Group, 2020)
This study provides an innovative approach to the analysis of the antecedents of satisfaction. A discussion about different types of expectations and their configurations is presented, providing a new ...
To recommend or to regret the choice? Factors explaining student loyalty: evidence from the catalan university system
(Tecnológico de Costa Rica, 2020-04-03)
This study analyses the determinants of students’ loyalty and seeks to characterise the profile of recent university graduates. The empirical application considers the region of Catalonia, in Spain. ...