Browsing Ciències Econòmiques i Socials by Subject "Self-evaluation"

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    • The impact of ISO 9001 standard and the EFQM model: The view of the assessors 

      Heras, Iñaki; Casadesus, Marti; Marimon, Frederic (Total Quality Management and Business Excellence, 2011-02-19)
      The aim of this article is to evaluate the impact of both the ISO 9000 standard and the EFQM self-evaluation model, the total quality management model most employed in Europe. In order to directly compare ...