Browsing Ciències Econòmiques i Socials by Subject "Restauració (Gastronomia)"

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Diffusion of quality standards in the hospitality sector

ALONSO ALMEIDA, MARIA DEL MAR; Marimon, Frederic; Bernardo, Merce (International Journal of Operations and Production Management, 2013-04-19)

Purpose: The aim of this study is to compare the diffusion of certifications under two quality management systems (QMSs) in the tourism sector in Spain: (i) the generic ISO 9001 international standard; ...