Now showing items 1-2 of 2

    • Benefits of ISO 20000 IT service management certification 

      Cots, Santi; Casadesus, Marti; Marimon, Frederic (Information Systems and e-Business Management, 2014-12-31)
      This paper explores the benefits organizations perceive that they have attained by their ISO 20000 service management system standard certification. The paper proposes a classification of benefits and ...
    • From sense-making to perceived organizational performance: looking for the best way 

      Mas-Machuca, Marta; Marimon, Frederic (Journal of Management Development, 2019-03-04)
      Purpose – Mission statements are a frequent strategic tool, yet little is known about their effects on economic performance. The main objectives of this study are to model and to assess the relationships ...