Browsing Ciències Econòmiques i Socials by Author "Bernardo, Merce"

Now showing items 1-3 of 3

    • Analysis of training programs related to Quality Management System: the Spanish case 

      Petnji Yaya, Luc Honore; Marimon, Frederic; Llach, Josep; Bernardo, Merce; Casadesus, Marti (International Journal of Quality & Reliability Management, 2017)
      The purpose of this paper is to identifying, discussing and analyzing the existing education and training programs related to quality management system (QMS) in Spain. Exhaustive search of the education ...

    • Diffusion of quality standards in the hospitality sector 

      ALONSO ALMEIDA, MARIA DEL MAR; Marimon, Frederic; Bernardo, Merce (International Journal of Operations and Production Management, 2013-04-19)
      Purpose: The aim of this study is to compare the diffusion of certifications under two quality management systems (QMSs) in the tourism sector in Spain: (i) the generic ISO 9001 international standard; ...

    • Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies 

      Bernardo, Merce; Marimon, Frederic; ALONSO ALMEIDA, MARIA DEL MAR (Information and Management, 2012-11)
      We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ...