• Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL 

      Marimon, Frederic; Vidgen, Richard; Barnes, Stuart; Cristobal-Fransi, Eduard (International Journal of Market Research, 2010)
      Purpose: The purpose of this paper is twofold: (i) to assess the applicability of the four dimensions of online service quality as proposed in the E-S-QUAL scale to the setting of an online supermarket; ...