Browsing Ciències Econòmiques i Socials by Author "Marimon, Frederic"
Now showing items 21-40 of 74
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Design and validation of a measurement scale of intergenerational family solidarity
Cavallotti, Rita; Grau-Grau, Marc; Marimon, Frederic; Gas-Aixendri, Montserrat (TPM - Testing, Psychometrics, Methodology in Applied Psychology, 2017-03)This paper aims to develop a multidimensional scale to measure intergenerational family solidarity (IFS) to assess its psychometric properties and to examine the invariance of the instrument across ... -
Determinants of on-line booking loyalties for airline ticket purchasing
Llach Pagès, Josep; Marimon, Frederic; ALONSO ALMEIDA, MARIA DEL MAR; Bernardo Vilamitjana, Mercè (Tourism Management, 2013-04)The aim of the present study is to understand the impact of e-quality on costumer’s loyalty in the context of the online airplane ticket purchase. For this purpose, quality is divided in two dimensions: ... -
Diffusion of quality standards in the hospitality sector
ALONSO ALMEIDA, MARIA DEL MAR; Marimon, Frederic; Bernardo, Merce (International Journal of Operations and Production Management, 2013-04-19)Purpose: The aim of this study is to compare the diffusion of certifications under two quality management systems (QMSs) in the tourism sector in Spain: (i) the generic ISO 9001 international standard; ... -
Diffusion of sustainability reporting in universities: current situation and future perspectives
ALONSO ALMEIDA, MARIA DEL MAR; Marimon, Frederic; Casani, Fernando; RODRIGUEZ-POMEDA, Jesus (Journal of cleaner production, 2015-11-01)Universities play a key role in the development of society, and their involvement in sustainable development will be crucial in changing current practices in society towards sustainable development. ... -
Difusión de las memorias de sostenibilidad en Latinoamérica: análisis territorial y sectorial
ALONSO ALMEIDA, MARIA DEL MAR; Marimon, Frederic; Llach Pagès, Josep (Estudios Gerenciales, 2015-03-19)En el presente artículo se plantean tres objetivos. En primer lugar, identificar cómo ha sido la difusión geográfica y sectorial en Latinoamérica de los informes de sostenibilidad del tipo Global ... -
Do quality consultants offer a quality service?
Marimon, Frederic; Casadesus, Marti; Heras, Iñaki (Total Quality Management and Business Excellence, 2002-09)By the end of year 2000, more than 3800 Spanish companies had been ISO certified (ISO, 2001). Aiming for a quality certification is still the most extended practice leading to quality improvements in ... -
Effect of COVID on the sharing economy: Delphi analysis confirms that quality plays a key role in customers' satisfaction
Cueva, Alejandra; Akhmedova, Anna; Marimon, Frederic (International Journal for Quality Research, 2023)This paper aims to determine the impact of COVID on the sharing economy (SE) in order to assess customer satisfaction and to understand factors other than COVID that could affect the future of the SE. ... -
From knowledge management to organizational performance: modelling the mediating role of innovation and intellectual capital in higher education
Iqbal, Amjad; Latif, Fawad; Marimon, Frederic; Sahibzada, Umar Farooq; Hussain, Saddam (Journal of Enterprise Information Management, 2019-02-11)Purpose The purpose of this paper is to empirically investigate the effects of knowledge management (KM) enablers on KM processes in research universities and testing the direct relation between KM ... -
From sense-making to perceived organizational performance: looking for the best way
Mas-Machuca, Marta; Marimon, Frederic (Journal of Management Development, 2019-03-04)Purpose – Mission statements are a frequent strategic tool, yet little is known about their effects on economic performance. The main objectives of this study are to model and to assess the relationships ... -
Fulfilment of expectations mediating quality and satisfaction: the case of hospital service
Marimon, Frederic; Gil-Doménech, Dolors; Bastida Vialcanet, Ramon (Total Quality Management & Business Excellence, 2017-11-15)Many attempts have been conducted during the last decades to define a quality measurement scale in the health sector; however, there is not yet a complete agreement on which dimensions impact satisfaction. ... -
Fulfilment of expectations on students’ perceived quality in the Catalan higher education system
Marimon, Frederic; Mas-Machuca, Marta; Berbegal-Mirabent, Jasmina (Total Quality Management & Business Excellence, 2020)This study provides an innovative approach to the analysis of the antecedents of satisfaction. A discussion about different types of expectations and their configurations is presented, providing a new ... -
Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce; Marimon, Frederic; ALONSO ALMEIDA, MARIA DEL MAR (Information and Management, 2012-11)We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ... -
La gestión de las cooperativas agrarias: tipificación de las cooperativas del sector oleícola de Catalunya
Cristobal-Fransi, Eduard; Montegut Salla, Yolanda; Marimon, Frederic (CIRIEC-España, Revista de Economía Pública, Social y Cooperativa, 2007-10)Las cooperativas constituyen el eje básico de la Economía Social en el sector agrario, tanto por su importancia empresarial como por las características propias de su organización. El presente trabajo ... -
La gestión del supermercado virtual: Tipificación del comportamiento del cliente online
Cristobal-Fransi, Eduard; Marimon, Frederic (Investigaciones Europeas de Dirección y Economía de la Empresa, 2011-01)Este artículo analiza diferentes elementos que influyen en el comportamiento de compra del cliente de un supermercado online. Estos elementos están relacionados tanto con aspectos estéticos del sitio ... -
Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain
Marimon, Frederic; Petnji Yaya, Luc Honore; Casadesus, Marti (Total Quality Management & Business Excellence, 2012-01-18)The purposes of this study are twofold: (i) to propose and apply scales to measure service quality and service recovery in the setting of electronic banking (e-banking) services; and (ii) to examine the ... -
Impact of quality improvement tools on the performance of firms using different quality management systems
Heras, Iñaki; Marimon, Frederic; Casadesus, Marti (Innovar, 2011)Este estudio compara el impacto de las herramientas para la gestión de la calidad en el desempeño de organizaciones que utilizan el estándar ISO 9001:2000 como referencia para implantar un sistema ... -
Impact of service recovery on customer loyalty: a study of e-banking in Spain
Marimon, Frederic; Petnji Yaya, Luc Honore; Casadesus, Marti (Review of International Comparative Management, 2011-03)The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service ... -
Impacto competitivo de las herramientas para la gestión de la calidad
Heras, Iñaki; Marimon, Frederic; Casadesus, Marti (Cuadernos de Economía y Dirección de la Empresa, 2009-12)En este artículo se evalúa el impacto de las herramientas para la gestión de la calidad en la competitividad de las organizaciones, tomándose como referencia dos modelos distintos de gestión de la ... -
La influencia de la calidad percibida en el sector de la distribución alimentaria por internet: perspectiva multidimensional aplicada a un supermercado online
Marimon, Frederic; Cristobal-Fransi, Eduard (Revista de Estudios Empresariales. Segunda época, 2012-07-02)Desde la publicación de los primeros trabajos para evaluar la calidad en los servicios durante los años 80 han aparecido nuevos instrumentos de medición especializados en ámbitos concretos. Así, con la ... -
Investigating discrepancies between e-services implementing or not ISO 9001: customers' outlook in the backdrop of e-services in Catalonia (Spain)
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesus, Marti (International Journal for Quality research, 2011)This paper seeks to investigate from customers´ perspective, if the implementation of ISO 9001 with the scope directly related to customers (offices, claims, etc.), spawn any discrepancies on service ...