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    • Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain 

      Marimon Viadiu, Frederic; Petnji Yaya, Luc Honore; Casadesús, Martí (Total Quality Management & Business Excellence, 2012-01-18)
      This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management & Business Excellence on 18/01/2012, available online: http://www.tandfonline.com/doi/abs/10.1080 ...